I was impressed and that does not happen often. Where? The Comfort Suites, Coralville, Iowa! And it was the morning staff that did it!
I approach the front desk and THREE employees immediately come to my aid! Minor problem and the response of the manager, Korey Woodbury, is to make it right, without question! The breakfast area is packed, this location is very popular as it has a slide in the large indoor pool, along with an appropriately heated oversize hot-tub. Seats are full, but the breakfast offerings are filled when needed so no guest goes without their desired meal. The food was good, the variety was somewhat above average, but what impressed me was the staff in action. Korey, the manager mopping the floor, and William greeting everyone and adding a "sir" or "ma'am" courteously to each guest. Both of them ready to assist the guests be it obtaining items for them or clearing things from their table. This is how it should be done. Yes, this review is short and sweet, but please remember that this was not a solicited review, this was my idea prompted by the professionalism of the staff. Yes, the beds were fine and we slept well. Yes, we were accommodated when we asked to check in early and be on the first floor. But the courtesy of the staff, their acknowledgment of the needs of the guests and appropriately taking care of their needs and most of all, the staff working together like a well-oiled machine during the breakfast hour with a room full of people scrambling to eat, is what did it! A job VERY well done! Obviously excellent management and obviously employees who enjoy their jobs and being around people! Even the cleaning staff were friendly and courteous! So if any hotel chain is looking for a place to train their staff, think of stepping into the Comfort Suites, Coralville, Iowa location, especially in the morning during the breakfast rush. If you are traveling through this area, don't bother googling the best hotels with comparable rates. At the Coralville Comfort Suites, you have already found it!