Friday, January 25, 2013

What About Service?

Hi Neighbors!

This is a subject that I have considered writing on for quite some time.  No, not auto service manchester pa, but I am talking customer service.  Be it a local department store or an auto dealership.  I am tired of being addressed as, "Hey there." or even "Hi guys!"  Let me give you some examples.

We purchased a Ford SUV from a local Ford dealership.  The customer service was wonderful!  Yes, I am aware they were trying to sell a car, and yes, they knew we were pretty settled on their dealership, but I am talking the customer service we received.  No one acted like walking around the lot and talking to us was a hassle.  When we wanted time to think it over, they understood and were not upset that we waited a full day before deciding.  The salesman was helpful and yet not too pushy.  He spoke clearly and knew his stuff.  Yes, because of his helpfulness and demeanor we have been back, and we would recommend them to others.

Now switch to a restaurant in a local department store recently.  My son went in and purchased my salad.  When he returned it was over $2 higher than normal.  I told him I would go in and see what was up, as maybe they had changed prices.  No, they hadn't.  When I approached the cashier and explained the wrong price she looked at the receipt and said she was the one who had checked my son out.  (She wasn't, just the other employee was under her name when ringing him out.)  Then she had to pull out a calculator to figure out the difference between $7.49 and $5.35.  OK, maybe that was necessary, but then she went to the manager, who looked at the receipt and told her to subtract the $5.35 from $10.00 and give me a refund.  Now, I only wanted my $2.14 cents back, but she pulled out the trusty calculator again and told me I would receive $4.65 back.  I quickly explained that she only owed me $2.14.  The manager came over to see what the apparent problem was and after explaining it all to her she thanked me for being honest.  Now, I know mistakes happen, and I was very polite when I went in to correct the error, but I must confess I was really frustrated by the time we were done.

Am I saying they are horrible?  No, but they are not trained well.  They need to know how to run register and how to deal with the public.  Yes, I know she was not a new employee or manager because we have been there many times.  We have had other minor problems there before.  I see things like this happening more and more.  People used to be trained in customer service, and now many of them do not care.  Now when someone does their job, speaks politely and can answer questions about their product, store, etc. we are amazed, yet this used to be the norm.

What do you think?  Are we lacking in customer service today?  Leave a comment and tell me what you think.

Disclosure:This is a sponsored post, however all thoughts and opinions are mine.

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